FirewoodFX Verification Guide: ID, Address Proof, Selfie and Rejected Documents

What the broker requests

FirewoodFX's knowledge base lists proof of identification, proof of address, and a selfie. Identification should show a full legal name in English or Latin characters, photograph, date of birth, and citizenship. Passport, driving license, or identity card may qualify if all information is present.

The proof of address should show a matching legal name, residential address, and document issue date; examples include selected utility bills and bank statements. Eligibility depends on the document, jurisdiction, and current review policy.

Image quality rules that often cause rejection

The official help page requests color scans or photos with all four edges visible and fully readable details, not screenshots or copies of document reproductions. Avoid glare, cut-off corners, shadows over text, and over-aggressive cropping that removes the document border.

Check that the name on your registration matches the actual reading order of names on the ID. If your surname appears first, the broker's help page gives a corresponding registration-order instruction; do not arbitrarily reverse names without confirming support guidance.

Selfie requirements and privacy

The knowledge base requests a clear selfie with your ID document and a handwritten note featuring FirewoodFX and the current date, with sufficient light and face visibility. Headwear or accessories can obstruct the image. These requirements may change, so follow the instructions presented in the official verification interface.

Upload sensitive files only through the authenticated client area. Do not email ID scans to random people, share them in trading groups, or post them on social media as evidence that your account was verified.

Timing, updates and escalation

The help page describes a finance-department review of approximately 1–72 hours; this is an indicative processing statement, not a guaranteed clearance time. If a deadline passes, inspect the dashboard status and any explicit rejection reason before submitting again.

If a document is declined repeatedly, ask which field was unreadable or mismatched. A focused correction is preferable to repeatedly uploading the same file. Keep financial transactions paused if the broker indicates verification is mandatory before a withdrawal.

Verification and withdrawals are connected

A client may successfully open a trading platform yet still need more documentation for payments or changes to account details. Always verify the account-holder name and preferred payment method early. Reusing another person's payment credentials can create additional compliance questions.